Client Projects & Success Stories

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Client Overview: SATS Group, a leading global provider of aviation and ground handling services, operates across multiple continents, delivering critical services to airlines and airports worldwide. The organisation required a unified, scalable HSSE Safety Management System (SMS) to standardise safety and quality practices across its global operations.

Challenge: SATS Group faced the complex task of harmonising disparate regional SMS frameworks while ensuring compliance with ISO 9001, ISO 45001, ICAO Annex 19, and ISAGO standards. The challenge demanded a system that could address diverse regulatory environments, operational complexities, and cultural nuances across its global footprint.

Solution: Prime Europa QHSE Consulting Ltd. conducted a comprehensive 2-month gap analysis, collaborating closely with SATS’ global HSSE teams to assess existing SMS frameworks. This was followed by a 6-month development phase, including onsite workshops with the global HSSE team to design a bespoke SMS. The solution integrated risk management, quality assurance, and safety protocols tailored to SATS’ operational scale and industry-specific requirements.

Outcome: Over an 8-month engagement, we delivered a fully customised, globally scalable SMS that enhanced SATS's ability to manage safety and quality risks consistently across its operations. The system strengthened compliance with international standards, improved operational efficiency, and positioned SATS as a leader in HSSE excellence within the aviation sector.

Client Overview: Worldwide Flight Services (WFS) France, a key player in ground handling and cargo management, operates in a highly regulated aviation environment, requiring robust HSSE and quality management systems to maintain operational excellence.

Challenge: WFS France sought a thorough evaluation of its existing HSSE and QMS frameworks to identify gaps and implement advanced solutions to meet stringent industry standards and improve operational resilience.

Solution: From May 2025 to July 2025, Prime Europa QHSE Consulting Ltd. conducted a full diagnostic audit of WFS France’s HSSE and QMS frameworks in Phase 1 and in Phase 2, delivered an intensive workshop, and engaged key stakeholders to develop actionable solutions for identified gaps. The process included detailed risk assessments and tailored recommendations to align with industry best practices and regulatory requirements.

Outcome: The 3-month engagement resulted in a comprehensive roadmap for enhancing WFS France’s HSSE and QMS frameworks. The solutions provided improved risk management, streamlined processes, and reinforced compliance, enabling WFS France to elevate its operational standards and maintain its competitive edge in the aviation sector.

Client Overview: WFS Ireland, a critical hub for aviation ground services, supports a high-volume, fast-paced operational environment. The organisation required a long-term strategy to enhance its HSSE and quality management capabilities to mitigate risks and ensure sustained compliance.

Challenge: WFS Ireland needed a full onsite audit and diagnostic to address systemic HSSE and quality management challenges, coupled with the development of advanced risk management plans and strategies to support its operations over an extended period.

Solution: Prime Europa QHSE Consulting initiated a two-year strategy, starting with a comprehensive onsite audit and diagnostic to evaluate WFS Ireland’s HSSE and QMS frameworks. Our team developed advanced risk management plans and strategies, tailored to the organisation’s operational complexities and aligned with international standards. The engagement includes continuous collaboration with WFS Ireland’s teams to implement and refine these strategies.

Outcome: This ongoing partnership has delivered robust risk management frameworks and enhanced HSSE and quality management systems, positioning WFS Ireland for long-term operational resilience and compliance. The tailored strategies have strengthened safety culture, reduced operational risks, and supported WFS Ireland’s growth in a competitive market.